Course Overview
TOPScheduled Classes
TOPWhat You'll Learn
TOP- Assembling components based on customer requirements
- Installing, configuring and maintaining devices, PCs, and software for end users
- Understanding the basics of networking and security/forensics
- Properly and safely diagnosing, resolving, and documenting common hardware and software issues
- Applying troubleshooting skills
- Providing appropriate customer support
- Understanding the basics of virtualization, desktop imaging, and deployment
Outline
TOPChapter 1: Troubleshooting
Module A: Troubleshooting theory
Module B: Safety
Module C: Professionalism
Chapter 2: Motherboards and CPUs
Module A: Motherboards
Module B: CPUs
Chapter 3: Computer power supplies
Module A: Power supply connectors
Module B: Power supply installation
Module C: Power supply troubleshooting
Chapter 4: Memory
Module A: Read-only memory
Module B: Random access memory
Chapter 5: Computer expansion
Module A: Expansion interfaces
Module B: Expansion card installation
Module C: Connectors and cables
Chapter 6: Physical storage
Module A: Disk drives
Module B: RAID storage
Module C: Optical drives
Module D: Other storage methods
Chapter 7: Input-output devices
Module A: Input devices
Module B: Output devices
Module C: Dual input-output devices
Chapter 8: Display Devices
Module A: Display technologies
Module B: Display management
Chapter 9: Operating systems
Module A: Windows versions and features
Module B: Non-Windows operating systems
Module C: Operating system installation and upgrades
Module D: Applications and scripting
Chapter 10: Windows management
Module A: Operating system features and tools
Module B: Control Panel utilities
Module C: Command-line tools
Module D: Operating system troubleshooting
Chapter 11: Network basics
Module A: Classifying networks
Module B: Network devices
Module C: Internet connections
Chapter 12: Network cables and connectors
Module A: Twisted-pair connections
Module B: Coaxial connections
Module C: Optical media
Chapter 13: Network protocols
Module A: TCP/IP settings
Module B: Transport protocols
Module C: Application protocols
Chapter 14: Wireless networking
Module A: Wireless technology
Module B: Wi-Fi standards
Chapter 15: Windows networking
Module A: Network shares
Module B: Network connections
Module C: Connection troubleshooting
Chapter 16: Virtualization and cloud computing
Module A: Virtualization
Module B: Cloud computing
Chapter 17: Mobile devices
Module A: Mobile device types
Module B: Mobile device configuration
Module C: Mobile device troubleshooting
Chapter 18: Security principles
Module A: Threats and vulnerabilities
Module B: Security controls
Chapter 19: Security technologies
Module A: Operating system security
Module B: Security hardware and software
Chapter 20: Securing devices and data
Module A: Workstation security
Module B: Mobile device security
Module C: Security troubleshooting
Chapter 21: SOHO network configuration
Module A: SOHO router features
Module B: Network security
Chapter 22: Printers and multi-function print devices
Module A: Printer technologies
Module B: Printer installation and maintenance
Module C: Printer troubleshooting
Chapter 23: Custom computers
Module A: Custom computer considerations
Chapter 24: Operational procedures
Module A: IT operations
Module B: Environmental factors
Module C: Incident response
Module D: Backup and recovery
Appendix A: Glossary
Alphabetical Index
Prerequisites
TOP- Knowledge of basic computing concepts
- Experience with Windows operating systems
Who Should Attend
TOPIT professionals early stages of their career