Problem
Solving Management Tools
Learn
flow charting, check sheets, histograms, pareto charts, cause & effect,
problem-solving techniques and brainstorming
Course
Details
One-Day
Seminar
Program Number: PMGNOJ
PDUs: 6
Course
Objectives:
The
participants will learn problem-solving tools such as:
- Flow charting to
analyze and improve PM process
- Check sheets
- Histograms
- Pareto charts
- Cause &
effect
- Problem-solving
techniques
- Brainstorming
1.0
Introduction
- Seminar member
introduction and overview of course material
2.0
Overview of Problem Solving Techniques
- A structured
approach to problem solving
- Problem-solving
tools and techniques
3.0
Flow Charting
- Evaluate
characteristics of flow charting, common types and examples of flow charts
- Examine when to
develop and use a flow chart
Group exercise using
flow charting
4.0
Check Sheets
- Discuss
characteristics, common types, and examples of good check sheets
- Discover how to
develop and use a check sheet
Group exercise using
check sheets
5.0
Histograms
- Learn
characteristics and examples of a histogram
- Develop and use
a histogram
Group exercise using
histograms
6.0
Pareto Charts
- Learn
characteristics and examples of Pareto charts
- Learn to develop
and use Pareto charts
Group exercise using
Pareto charts
7.0
Cause & Effect
- Learn
characteristics and examples of a cause & effect chart
- Learn how to
develop and use a cause & effect chart
Group exercise using
a cause & effect chart
8.0
Brain Storming
- Learn
characteristics and examples of brain storming
- Learn techniques
brain storming
Group exercise is
included
